SHIPPING POLICY
Tussah believes in a customer-first philosophy, owing to that we aim to deliver your products to you in the safest and quickest manner. For the same reason, we partner only with reputed national couriers.
Shipping within India is FREE for all PREPAID & COD Orders.
Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
Address change will be accepted only if order has not been shipped. .
Tussah reserves the right to cancel any order or avoid delivering to the customer in uncertain circumstances.
COD Orders above Rs 10,000 need to pay 20% of the final amount before dispatch. Multiple orders created by customers will be considered as on order.
Once the order is placed, it takes 1 to 2 business days to dispatch after placing the order. Then 3 business days for it to get delivered. So, the estimated time would be (Min)5-7 (Max) working days. You will receive the tracking details once your order has been shipped.These timelines may be affected due to current situations.
CANCELLATION POLICY
Cancellation requests will be accepted strictly within 48 hours of placing the order only through email.
To cancel the order, You can Email Us - care@Tussah.co.in (From 10 AM to 6 PM, Mon to Sat) within 48 hours of placing the order. We are closed on Sunday & Bank holidays.
If the product is already shipped from our end, we cannot accept cancellation for it.
RETURN POLICY
We understand that you had some issues with our product and wish to return it, don’t worry we have a very flexible return policy in place for any discrepancies that you may face while shopping with Tussah.
Products that are eligible for return, can be returned within 7 days of receiving the shipment.
We've only one time Return or Exchange policy.
Reverse pickup is usually done in 3-5 working days.
Refund generally takes up to10 days from the date of Return picked up for us to initiate the refund for you. We will initiate the refund after we receive the item and it has gone through the necessary quality checks
It will take 48 to 96 hours to reflect in your bank account.
All returns are subject to the discretion of Tussah.
Reverse pickup for return requests is only available for a select number of pincodes. Your request for return is subject to the availability of a reverse pickup facility for your pincode by our shipping partner. For more details on this, please write to care@Tussah.co.in
EXCHANGE POLICY
Exchange can be done within 7 days for the date of delivery.
Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.
Please mail us your order no, name, address, number, email on care@Tussah.co.in within 7 days of the product being delivered.
Please do note, that exchange is allowed once per order. Once the order is exchanged, it can't be returned.
We've only one time Return or Exchange policy.
Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size, equal to the amount of the exchanged product minus the COD cost of to & for).
DEFECTIVE PRODUCT
If you receive a damaged/defective product, contact us within 24 hours of receiving the product on care@Tussah.co.in Once the complaint is raised, you have to send us a screenshot of your damaged/defective product along with the description of the damage on care@Tussah.co.in
Other discount offers cannot be clubbed on a purchase during the sale period.
TAMPERED DELIVERY POLICY
Tussah uses third party logistics for processing all the orders. In unforeseen circumstances wherein logistics partner refuses to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, Tussah shall not be held liable for any loss until below mentioned guidelines are followed by customers.
If Tussah parcel is received in a tampered condition, the customer shall refuse to accept the parcel from the logistics partner.
In case the customer denies receiving the parcel, while the logistics partner shows the parcel to be delivered, the customer needs to raise the issue within 48 hours of delivery message. Tussah will share Proof of Delivery (POD) with the customer after receiving it from the logistics partner.
Even after sharing POD, if a customer refuses to accept the authenticity of the shared POD, Tussah can ONLY assist the customer in raising the concern with the concerned logistics partner. Tussah would re-fulfil the order ONLY when the logistics partner confirms that the parcel is lost and not delivered to the customer.